OCL Ltd trading as “OCL Vision” (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data when you are using the company’s website.
Our registered office is at 55 New Cavendish Street, London, W1G 9TF. We are a company registered in England and Wales under company number 11353298. We have registered with Information Commissioner’s Office [ICO] for data protection and privacy matters. Our ICO registration no is ZA473865. We act as the data controller/data processor when processing your data. Our designated Appointed Person for your consent and privacy related queries, is Charlotte Grigg, who can be contacted at OCL Vision, 55 New Cavendish Street, London, W1G 9TF. Tel No: 0203 369 2020.
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from you is: –
We collect information in the below ways: –
Registration Form (electronic or paper), Website Contact form, From your GP/Doctor(referral) and any notes from your consultation with the specialist during appointments & treatments.
We take your privacy very seriously and will never disclose, share your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –
You have the right to access any personal information that we process about you and to request information about: –
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use other processor(s) to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We use external hospitals/medical centres to perform your surgeries or treatments [for example BMI The Clementine Churchill Hospital, Spire Harpenden Hospital, King Edward VII Hospital, Spire London East]. We share your information with them if you are booked in for treatment with them. They are obliged by the law to enter your personal and health related data onto their system, in order for us to provide you the relevant treatment and care at their facilities.
Schwind supply our diagnostic and laser equipment and we therefore may need to share patient data with them occasionally for evaluation of scans or to produce specific treatment plans.
We use Trustpilot to gain your feedback independently about our services, and your experience with us. Trustpilot may process your personal data such as your name, email [not medical data] to obtain your feedback.
For more information about Trustpilot and their privacy notice, please visit their website: https://uk.trustpilot.com/
Answer4You Telephone Answering Services
We use Answer4You to answer your calls and take messages while our admin team are busy, or we are closed for business [out of office hours]. On behalf of OCL Vision they are instructed to collect your personal details and pass on to us in order to process your queries effectively.
For more information about Answers4You, and their privacy notice, please visit their website: https://answer-4u.com/privacy-cookie-policy/
Third-party Service Providers
We use third-party organisations who provide support that enables our organisation to perform effectively & safely. This includes support for website hosting and moderating, mobile app, hosting, data analysis, payment processing, order fulfilment, infrastructure provision, IT services, customer service, collection of anonymized patient experience & outcome data, email and direct mail delivery services, credit card processing, auditing services and other services.
OCL Vision takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We comply with UK data protection law and all the applicable medical confidentiality guidelines issued by professional bodies such as the General Medical Council. Your confidential medical information will only be disclosed to those involved with your treatment or care, or in accordance with UK law and guidelines from professional bodies.
We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: SSL, TLS encryptions when communicating between systems, pseudonymization (where it’s possible), restricted access, IT authentication, firewalls, anti-virus/malware, Email encryption.
You are not obligated to provide your personal information to OCL Vision however, as this information is required for us to provide you with our services, we will not be able to offer all of our services without it.
We retain your personal data for as long as we hold ‘legitimate interests’ to fulfil the purposes for which we collect it, until the interests cease to exist unless if otherwise required by law. For example, we retain your medical records for minimum of 8 years.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
We may need to process sensitive personal information (known as special category data) about you, to provide episodes of treatment and ongoing medical care. Where we collect such information, we will only request and process the minimum necessary for the specified purpose.
Where we rely on your consent for processing special category data, we will obtain your explicit consent. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.
We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Information Commissioner’s Office
Cheshire SK9 5AF
Tel: 0303 123 1113