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Coronavirus: Safety Measures And Video Consultations

Here for you

The health and wellbeing of our patients and staff is our greatest priority. We are a ‘Green clinic’ in that we have full control over who walks in (by appointment and pre-screening only) and unlike NHS hospitals we don’t have unwell patients in our building at any time.

We’ve put in a number of extra safety measures to ensure at least 1 metre spacing between patients as well as further measures explained below.

We do not want you to compromise on your vision so if you have any concerns or questions regarding this or any of the below please contact us so that we can help you.

If you feel unable to attend in person we continue to offer video consultations if you would rather speak to one of our expert surgeons online.

What we’re doing to increase your safety

We’ve taken a number of steps to improve the safety of our patients as well as our staff in response to COVID-19.

Your safety is paramount to us and we’re doing everything we can to ensure you have a comfortable experience at our clinics, confident in the knowledge that all possible precautionary steps have been taken.

Here are some of the measures we’ve put in place in line with Public Health England guidance, as well as several additional features that are unique to us at Ophthalmic Consultants of London:

  • For those patients identified as high risk, we have established a dedicated pathway thereby reducing all interactions to a minimum for both surgery and consultations-our clinic team can provide further information if this applies to you
  • Appointment times have been spaced out to allow for less footfall in the building at any one time
  • We are limiting companions and relatives per visitor to a maximum of 1 (or 2 if translation services are required)
  • Our cleaning regime is meticulous and is continuous throughout each day. This ensures our clinic environments including all surfaces and equipment are cleaned with disposable detergent wipes between each use and waste is disposed of in a timely manner
  • We are a stand-alone dedicated private ophthalmic unit which means there is no risk of cross-infection or contamination from other specialities within our building and we have control over everyone who enters and leaves our premises
  • All patients and staff wash their hands thoroughly, or use sanitizing hand gel, on arrival and when leaving the clinic as well as in between each consultation
  • We have a state of the art climate control system in the building which means we can alter the temperature of the environment accordingly – important especially with the upcoming summer months
  • We have a state of the art air-filtration system in our operating theatre which means the air is hyper sterile during surgical procedures
  • Patients are welcome to wear face masks in the clinic
  • All our clinical staff have access to appropriate personal protective equipment including wearing of masks, aprons, eye goggles and gloves where needed
  • Chairs are spaced at least 1 metre apart in our waiting area to ensure we maintain social distancing
  • We continue to screen our patients and our staff for COVID symptoms before they come in – if patients, staff or their contacts are unwell, they must not attend
  • Our consultants are all swabbed for COVID weekly
  • As part of our pre-operative assessment, all patients have their temperature checked

We have gone out of our way to ensure we continue to provide the best care possible and make your journey with us as stress-free and as safe as possible.

If you have any questions or concerns please do get in touch and one of our team will be happy to help.

We look forward to seeing you at our clinic soon.

young-man-smiling after laser eye surgery

I should like to thank the team for looking after me so well yesterday. I was extremely nervous due to COVID – 19 to leave home and undergo surgery. You assured me before I arrived that I would be isolated from other patients, offered PPE equipment and all your staff would be protected. I am pleased to say that I did not see another patient your procedures were excellent and am now looking forward to having my other eye treated!

Jeremy

Video Consultations Available

We want to continue supporting you during this difficult time so we are offering our patients the opportunity to speak with one of our expert consultants or optometrists to discuss your eye condition.

This option is available for both self-pay and insured patients.

If you have private medical insurance; most insurers have now set up a specific code to authorise these appointments.

Contact us on 0203 369 2020 or make an enquiry to organise your video appointment.

woman-at-home-on-video-consulation

COVID-19 risk in cornea transplant patients

Patients who have had corneal transplants may have received a letter from the NHS Blood and Transplant service regarding immunosuppression and increased risk from COVID-19. This letter was sent to all tissue recipients in the UK regardless of transplant type and has alarmed some patients.

To clarify this, patients who have had corneal transplants, and are only taking drops for this are not at increased risk of the Coronavirus infection. The NHS alert relates specifically to solid organ transplant recipients (kidney/lung/heart/liver) who will typically be on tablets to suppress their immune system to prevent organ rejection.

All corneal transplant patients should continue their usual regime of drops as prescribed by your doctor during this crisis period. Please take usual precautions to minimise the spread of COVID-19 by staying in and washing your hands regularly.

If you are an OCL patient who has any concerns, please contact us.

Understand the risk and what you need to do

We urge you to regularly visit and read the NHS’s official and most up-to-date information about what you should do to protect yourself and others.

Together we can fight COVID-19. Be kind to each other and stay calm.

From all of us at Ophthalmic Consultants of London.